> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/banquet/banquet-module/cashier/advance-refund.md).
# Advance Refund
**Advance Refund** is used to return the advance amount previously collected from a customer against a reservation. This process is required when a reservation is cancelled, modified, or when the customer is eligible for a refund.
## Steps to Refund a Reservation Advance
Step 1: Navigate to the **Banquet** module and select the **Cashier** menu.
* From the available options, select **Advance Refund**.
Step 2: Click on the **Reservation No.** field.
* A list of reservations will be displayed.
* Select the reservation for which the advance amount needs to be refunded.
* Verify that the correct reservation and guest details are selected before proceeding.
Step 3: After selecting the reservation, enter the refund information:
1. **Amount**
* Enter the amount to be refunded to the customer.
* Ensure the refund amount does not exceed the available advance balance.
2. **Payment Mode**
* Select the payment method through which the refund is being made.Make sure all details are entered correctly.
Step 4: Save the Refund Transaction
Click on the **Save** button to complete the refund process.
* The system will record the refund transaction successfully.
* The refunded amount will be adjusted against the reservation advance balance.
* A confirmation message may appear after saving.
---
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