> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/dineplan/backoffice/feedback/feedback-questions.md).
# Feedback Questions
### **Overview**
The Feedback Question setting allows administrators to create and manage individual questions used for collecting feedback. Each question can be configured with a question name, question text, default answer, negative answer, and question type.
Existing questions can also be edited, deleted, or arranged in the required order.
### **Screen Elements**
| **Screen Element** | **Description** |
| ------------------------ | --------------------------------------------------------------- |
| Feedback Question List | Displays the list of existing feedback questions. |
| Search | Allows users to search for a specific feedback question. |
| Add Feedback Question | Creates a new feedback question. |
| Edit Feedback Question | Opens the selected feedback question for editing. |
| Delete Feedback Question | Deletes the selected feedback question after confirmation. |
| Change Sort Order | Allows users to change the display order of feedback questions. |
| Name | Specifies the name of the feedback question. |
| Question | Specifies the feedback question to be displayed. |
| Default Answer | Specifies the default answer for the question. |
| Negative Answer | Specifies the negative answer associated with the question. |
| Question Type | Specifies the type of response required for the question. |
| Save | Saves the new or updated feedback question. |
| Close | Closes the Feedback Question screen. |
### **Working**
#### **Add Feedback Question**
1. Select "Add Feedback Question".
2. Enter a name in "Name".
3. Enter the required question in "Question".
4. Enter the "Default Answer".
5. Enter the "Negative Answer".
6. Select the required "Question Type".
7. Select "Save" to create the feedback question.
#### **Edit Feedback Question**
1. Select the required feedback question.
2. Select "Edit Feedback Question".
3. Update the required details.
4. Select "Save" to save the changes.
#### **Delete Feedback Question**
1. Select the feedback question you want to delete.
2. Select "Delete Feedback Question".
3. Confirm the deletion when prompted.
#### **Change Sort Order**
1. Select "Change Sort Order".
2. Arrange the feedback questions in the required order.
3. Confirm the updated order.
### **Use Case**
1. Create questions to collect customer feedback.
2. Define a name for each feedback question.
3. Configure the question text displayed to users.
4. Set a default answer for a question.
5. Define a negative answer where required.
6. Select the appropriate question type.
7. Edit existing questions when feedback requirements change.
8. Arrange questions in the required display order.
### **Notes**
* A Name is required when creating a feedback question.
* The Question Type determines the type of response configured for the question.
* Select "Save" after adding or editing a question.
* The deletion and sorting procedures are the same as those used for User Role.
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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.rbsgo.com/dineplan/backoffice/feedback/feedback-questions.md?ask=&goal=
```
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`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
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