> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/dineplan/backoffice/printer/faqs.md).
# FAQ's
## 1. How do I add and configure a new hardware printer in BackOffice?
To add a new printer device to DinePlan for kitchen, bar, or receipt printing:
1. Open **BackOffice** and navigate to the **Printer** section.
2. Select **"Add Printer"** from the screen elements toolbar.
3. In the **"Printer Name"** field, enter a descriptive name for the printer.
4. Under **"Printer Share Name / Port Name"**, click the dropdown menu and select the required printer. (The default printer connected to the system is displayed automatically in this dropdown.)
5. Select the required **"Printer Type"**.
6. Configure the available printer settings according to your hardware setup.
7. Verify all printer details and select **"Save"** to create the printer record.
**Note:** Always verify the printer details before selecting **"Save"**.
## 2. How do I modify the details of an existing printer in the Printer List?
To update the name, port assignment, or printer type of an existing printer:
1. Navigate to the **Printer** section in BackOffice.
2. Highlight and select the required printer from the **Printer List**.
3. Select **"Edit Printer"**.
4. Update the required printer details on the configuration screen.
5. Select **"Save"** to apply and save your changes.
**Note:** You must select the target printer from the **Printer List** before clicking **"Edit Printer"**.
## 3. How do I remove an unused printer from BackOffice?
To permanently delete an unnecessary or disconnected printer:
1. Navigate to the **Printer** section in BackOffice.
2. Select the printer you want to remove from the **Printer List**.
3. Select **"Delete Printer"**.
4. When the confirmation message appears on screen, select **"Yes"** to confirm deletion.
**Note:** You must select the target printer before clicking **"Delete Printer"**. Deletion strictly requires user confirmation.
## 4. How do I change the display order of printers in the Printer List?
To organize the visual list sequence of printers in BackOffice:
1. Navigate to the **Printer** section.
2. Select **"Change Sort Order"**.
3. Adjust the display order of the printers as required for your setup.
4. Save the updated display order.
**Note:** Use **"Change Sort Order"** whenever you need to organize the printer list according to your operational preferences.
## 5. How do I create a new Print Job and set up its product-to-printer mappings?
To configure how specific menu items or product groups trigger printouts on designated printers:
1. Open BackOffice and navigate to the **Printer Job** section.
2. Select **"Add Print Job"**.
3. Enter the required **"Print Job Name"** and assign a **"Group"**.
4. Select the required option under **"Printing Content"**.
5. Configure **"Always Exclude Tax"** and **"Negative"** settings as required for the job.
6. Under **"Print Mapping"**, select **"Add"** to create a new mapping row.
7. Select the required **"Product Group"**, **"Product"**, **"Printer"**, **"Printer Template"**, and **"DepartmentID"**.
8. Add additional mapping rows if more product categories need to be linked.
9. Select **"Save"** to finalize and add the print job.
**Note:** Entering a **Print Job Name** is strictly required before saving a new print job.
## 6. How do I add new product mappings or remove existing mappings from a Print Job?
To update which products, printers, or templates are linked to an existing Print Job:
1. Open the **Printer Job** section in BackOffice.
2. Select the target print job from the **Print Job List**.
3. Select **"Edit Print Job"**.
4. **To add a new mapping:** Under **"Print Mapping"**, select **"Add"** and choose the required **Product Group**, **Product**, **Printer**, **Printer Template**, and **DepartmentID**.
5. **To remove an existing mapping:** Under **"Print Mapping"**, highlight the unwanted mapping row and select **"Delete"**.
6. Select **"Save"** to save your updated print job mappings.
## 7. How do I configure tax exclusion and negative line rules on a Print Job?
To control whether tax details or negative values appear on kitchen/bar tickets generated by a print job:
1. Navigate to **Printer Job** ***→*** **"Add Print Job"** (or select a print job and click **"Edit Print Job"**).
2. Locate the **"Always Exclude Tax"** option and configure it according to your printing requirements.
3. Locate the **"Negative"** option and enable or disable it as needed.
4. Complete your mapping details under **"Print Mapping"**.
5. Select **"Save"**.
## 8. How do I delete an outdated Print Job from BackOffice?
To remove a print job that is no longer required for routing receipts or kitchen orders:
1. Open the **Printer Job** section.
2. Highlight and select the target print job from the **Print Job List**.
3. Select **"Delete Print Job"**.
4. In the confirmation pop-up dialog box, select **"Yes"** to delete the print job.
**Note:** Always select the target print job from the list first and verify its details before deleting. Deleting a print job requires explicit confirmation.
## 9. How do I adjust the display order of Print Jobs in BackOffice?
To reorganize the sequence of print jobs listed in the system:
1. Open the **Printer Job** section.
2. Select **"Change Sort Order"** from the screen elements menu.
3. Adjust the position and order of the print jobs as required.
4. Save the updated display order.
## 10. How do I create a new Printer Template for formatting printed documents?
To set up a new document layout template for printing receipts, bills, or kitchen tickets:
1. Open BackOffice and navigate to the **Printer Template** section.
2. Select **"Add Printer Template"**.
3. Enter the required **"Template Name"**.
4. Configure required printing format options, such as **"Merge Lines"**, **"Is Second Display"**, and **"PromotionComboNormalSequence"**.
5. Enter the required layout code or text content into the **"Template"** field.
6. Verify the template content and select **"Save"** to add the template.
**Note:** Entering a **Template Name** is required before saving a new printer template.
## 11. How do I edit the text content or formatting options of an existing Printer Template?
To update layout tags, line merging, or display rules on an existing template:
1. Open the **Printer Template** section.
2. Select the target template from the **Printer Template List**.
3. Select **"Edit Printer Template"**.
4. Update the template options (**Merge Lines**, **Is Second Display**, or **PromotionComboNormalSequence**) or modify the text in the **"Template"** field.
5. Select **"Save"** to store your changes.
**Note:** Always select the required template from the **Printer Template List** before clicking **"Edit Printer Template"**.
## 12. How do I delete an unneeded Printer Template from BackOffice?
To remove an obsolete document template:
1. Open the **Printer Template** section.
2. Select the template you want to remove from the **Printer Template List**.
3. Select **"Delete Printer Template"**.
4. In the confirmation dialog message, select **"Yes"** to permanently delete the template.
**Note:** Deleting a printer template strictly requires user confirmation.
## 13. How do I set up a customer-facing Second Display screen in DinePlan?
To configure the customer-facing display screen connected to your POS terminal:
1. Open BackOffice and navigate to the **Second Display** settings.
2. Select **"Add Second Display View"**.
3. Enter the required **"Second Display View"** name.
4. Configure the **"Background Color"** for the customer screen.
5. Click **"Image"** to select a branding or promotional background image.
6. Configure the content structure in the **"Template"** configuration area.
7. Select **"Save"** to save the second display configuration.
**Important Constraint:** Only **one** Second Display system can be added in DinePlan.
#### 14. How do I edit the background color, image, or template on the Second Display?
To update the visual appearance or layout of an existing customer-facing screen:
1. Navigate to **Second Display** in BackOffice.
2. Select the configured display view from the **Second Display View List**.
3. Select **"Edit Second Display View"**.
4. Modify the **Second Display View** name, **Background Color**, **Image**, or **Template** content as needed.
5. Select **"Save"** to apply your changes.
## 15. Why can't I delete the Second Display directly from DinePlan, and what is the exact removal procedure?
The Second Display has a specific system dependency constraint that prevents direct deletion inside the POS application.
**Operational Procedure to remove the Second Display:**
1. You **cannot** delete the Second Display directly from DinePlan initially.
2. To delete the Second Display, you must **first remove it from the Program Files** on the operating system.
3. Once it has been removed from the Program Files directory, return to DinePlan, open **Second Display**, select the display from the **Second Display View List**, and select **"Delete Second Display View"**.
## 16. How do I create a new Widget and choose its display type in BackOffice?
To create a new display widget for showing promotional images, videos, queue numbers, or tickets:
1. Open BackOffice and navigate to **Widget** settings.
2. Select **"Add Widget"**.
3. Enter a title in the **"Widget Name"** field.
4. Click the **"Type"** dropdown menu and select the required widget type.
5. Configure the available fields that appear for your selected type.
6. Enter the required content template in **"Item Content Template"**, where applicable.
7. Select **"Save"** to create the widget.
**Note:** A **Widget Name** is strictly required to save a widget. The available configuration fields on screen vary depending on the selected **Type**.
## 17. What Widget Types are available in DinePlan, and how do they affect configuration options?
DinePlan supports five distinct **Widget Types** under Widget settings:
* **Image:** Displays image-based content.
* **Video:** Displays video-based media.
* **Slide:** Displays slideshow presentations.
* **Queue:** Displays order queue status information.
* **Ticket:** Displays ticket-related data.
**Note:** Ensure that you select the appropriate widget **Type** before configuring additional options, as the configuration fields provided on screen change automatically based on the selected type.
## 18. How do I modify or edit an existing Widget in BackOffice?
To update the name, content template, or settings of a previously created widget:
1. Open **Widget** settings in BackOffice.
2. Highlight and select the widget you want to modify from the **Widget List**.
3. Select **"Edit Widget"**.
4. Update the required widget details or content.
5. Select **"Save"** to apply and store your changes.
## 19. How do I delete a Widget from BackOffice, and how do I cancel if clicked by mistake?
To remove a widget from the system:
1. Open **Widget** settings.
2. Select the widget you want to remove from the **Widget List**.
3. Select **"Delete Widget"**.
4. A confirmation dialog message appears on screen.
5. Select **"Yes"** to permanently delete the widget.
6. If you clicked delete by mistake, select **"No"** to cancel the action without deleting.
## 20. How do I search for a specific Widget or change the display order of Widgets?
To manage and locate widgets efficiently in BackOffice:
* **To Search for a Widget:**
1. Open **Widget** settings.
2. Click inside the **"Search"** text field located above the **Widget List**.
3. Type the widget name or keyword to dynamically filter the list.
* **To Change Sort Order:**
1. Select the target widget from the **Widget List**.
2. Select **"Change Sort Order"**.
3. Adjust the widget's position as required.
4. Save the updated layout sequence.
---
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