> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/dineplan/front-desk/sold-out/faqs.md).
# FAQ's
## 1. How do I open the Sold Out screen from the DinePlan dashboard?
To open the **Sold Out** management interface in DinePlan:
1. Log in to **“DinePlan”**.
2. From the main Dashboard, select **“Front Desk”**.
3. Select **“Sold Out”**.
**Result:** The **Sold Out** screen opens, allowing you to manage temporarily unavailable menu items.
## 2. How do I mark a specific menu item and portion as sold out?
When a specific dish or drink runs out of stock:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Select **“Add New Item”**.
3. On the **Add New Item** screen, select the required **“Category”**.
4. Select the specific **“Product”**.
5. Select the required **“Portion”** (if applicable).
6. Verify the designated **“Counter”** setting.
7. Select **“Add”**.
**Note:** The selected menu item is added to the sold-out list and cannot be ordered through the POS until it is removed.
## 3. How do I mark an entire product group as sold out when a whole category is unavailable?
To block an entire category or product group at once:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Select **“Add Group Sold Out Item”**.
3. On the **Add Group Sold Out Item** screen, select the required **“Group”**.
4. Select **“Add”**.
**Note:** All products belonging to the selected group are marked as sold out simultaneously.
## 4. How do I mark menu items as sold out based on a specific order tag?
To make all items associated with a specific order tag unavailable:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Select **“Add Item Tag”** to open the **Order Tag Sold Out** screen.
3. On the **Order Tag Sold Out** screen, select **“Add Sold Out”**.
4. Select the required **“Group”**.
5. Select the required **“Tag”**.
6. Verify or enter the **“Counter value”**, if applicable.
7. Select **“Add”**.
**Note:** The selected item tag is added to the Sold Out list and remains unavailable for ordering until removed.
## 5. How do I remove an item, tag, or group from the Sold Out list when it becomes available again?
When an item is restocked and ready for sale:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Select the required sold-out entry in the **Sold Out List**.
3. Select **“Delete”**.
4. Confirm the action, if prompted by the system.
**Result:** The selected item, tag, or group is removed from the sold-out list and becomes available for ordering again across POS terminals.
## 6. How do I search for a sold-out item in the Sold Out list?
To quickly locate an item in a long list of unavailable products:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Click inside the **“Search”** input bar located above the **Sold Out List**.
3. Type the product name or related keyword.
4. The list filters automatically to display matching sold-out entries.
## 7. What information is shown in the table columns on the Sold Out screen?
The **Sold Out List** table displays detailed information across four main columns:
* **Product:** Displays the exact name of the menu item marked as sold out.
* **Portion:** Displays the portion or serving size of the sold-out item.
* **Counter:** Displays the counter or outlet where the item is marked as sold out.
* **User:** Displays the name of the user who marked the item as sold out.
## 8. How do I export the current Sold Out list for reporting or backup?
To generate an external file copy of currently unavailable items:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Locate the screen controls toolbar.
3. Select **“Export”**.
**Result:** The system exports the current sold-out item list for reporting or backup purposes.
## 9. How do I import sold-out item records from an external file into DinePlan?
To bulk-load sold-out records prepared outside of the POS:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Locate the top screen controls.
3. Select **“Import”**.
4. Select the external file containing your sold-out item records.
**Result:** The system imports the sold-out item records from the external file into the active **Sold Out List**.
## 10. Where on the screen can I check the active business date, shift number, and logged-in user?
Operational system details are displayed continuously along the bottom of the screen:
1. Open the **Sold Out** screen via **“Front Desk”** ***→*** **“Sold Out”**.
2. Look at the **Status Bar** at the bottom of the screen.
3. Review the displayed operational fields:
* **Active Business Type** (e.g., Restaurant, Take Away, or Zomato)
* **Business Date**
* **Shift Number**
* **Logged-in User**
* **Navigation Controls**
## 11. What fields do I need to select when adding an individual item on the Add New Item screen?
When making a single menu item unavailable using **“Add New Item”**:
* **Category:** Select the menu category associated with the item.
* **Product:** Select the specific item name.
* **Portion:** Select the portion size, if applicable.
* **Counter:** Verify the assigned counter or outlet location.
* **Add:** Click **“Add”** to save the entry to the sold-out list.
## 12. What fields do I configure on the Add Sold Out screen when marking an item tag as sold out?
When creating a tag-based sold-out restriction via **“Add Item Tag”** ***→*** **“Add Sold Out”**:
* **Group:** Select the required tag group from the dropdown.
* **Tag:** Select the specific order tag.
* **Counter value:** Verify or enter the counter value, if applicable.
* **Add:** Select **“Add”** to commit the tag to the sold-out list.
## 13. What happens in the POS system when an item is added to the Sold Out list?
When a menu item, order tag, or product group is added to the sold-out list:
* The item is temporarily marked as unavailable.
* Staff cannot order these items through the POS terminals until they are removed from the sold-out list.
* This prevents unavailable or out-of-stock products from being sold during restaurant service.
## 14. How do I select a product group on the Add Group Sold Out Item screen to block an entire category?
When a whole section of the menu needs to be restricted:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Select **“Add Group Sold Out Item”**.
3. Click the **“Group”** selection menu on the **Add Group Sold Out Item** screen.
4. Choose the target product group.
5. Select **“Add”**.
**Result:** All products belonging to the selected group are marked as sold out and blocked from ordering.
## 15. How do I identify which user marked an item as sold out and at which counter?
To audit sold-out entries:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Locate the product row in the **Sold Out List**.
3. Read the **“Counter”** column to identify the counter or outlet where the item was flagged.
4. Read the **“User”** column to identify the staff member who logged the entry.
## 16. How do I handle a scenario where an out-of-stock item tag needs to be made unavailable across POS terminals?
To restrict ordering for items sharing a common tag:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Select **“Add Item Tag”**.
3. On the **Order Tag Sold Out** screen, select **“Add Sold Out”**.
4. Choose the appropriate **“Group”** and **“Tag”**.
5. Verify the **“Counter value”** if needed.
6. Select **“Add”**.
**Result:** The tag is added to the sold-out list, preventing any associated item from being ordered across POS terminals.
***
## 17. What steps should I take when a sold-out ingredient or dish is restocked during a shift?
To restore normal menu ordering after receiving stock:
1. Open **“Front Desk”** ***→*** **“Sold Out”**.
2. Search for or locate the restocked item in the **Sold Out List**.
3. Highlight the entry row.
4. Select **“Delete”**.
5. Confirm the action when prompted.
**Result:** The entry is removed from the sold-out list, immediately enabling cashiers to take orders for the item again.
#### 18. What options are available on the main Sold Out management screen to manage unavailable items?
The **Sold Out** screen provides the following primary management controls:
* **Search:** Filter sold-out records by keyword or product name.
* **Add New Item:** Mark an individual item and portion as sold out.
* **Add Group Sold Out Item:** Mark an entire product group as sold out.
* **Add Item Tag:** Mark items as sold out based on order tags.
* **Delete:** Remove a selected sold-out entry to restore availability.
* **Import:** Bulk load sold-out entries from an external file.
* **Export:** Save the active sold-out list to a file for backup or reports.
## 19. How do I verify the Counter and Portion settings before marking a single product as unavailable?
When configuring an individual sold-out item:
1. Open **“Front Desk”** ***→*** **“Sold Out”** ***→*** **“Add New Item”**.
2. Select the **“Category”** and **“Product”**.
3. Check the **“Portion”** field to ensure you are targeting the correct serving size (if applicable).
4. Check the **“Counter”** field to verify the correct outlet location.
5. Select **“Add”** once verified.
## 20. In what operational situations should I use the Sold Out feature in DinePlan?
You should use the **Sold Out** feature in the following practical scenarios:
* **Kitchen shortages:** When an ingredient runs out during meal service, preventing dish preparation.
* **Portion run-outs:** When a specific size (e.g., Large or 1L) is out of stock while other sizes remain available.
* **Category/Group outages:** When a whole menu section (e.g., Draft Beers or Fresh Juices) cannot be served due to equipment or supply failure.
* **Preventing wrong orders:** To actively block cashiers from taking orders for unavailable products.
* **Restoring items:** To quickly reactivate menu items as soon as fresh inventory arrives.
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