> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/front-office-module/fo-analysis/fo-analysis-guest-complaints-suggestions.md).

# Complaints/Requests

Steps to view guest complaint/suggestions report

**Navigation Path:**

1. Navigate to the **Front Office** module.
2. Click the **Analysis** menu.
3. Select **Complaints/Requests**.

**Guest Complaints/Suggestions Audit**

This report gives you list of Guest Complaints, Suggestions and Requests On the basis of the below filters you can see the report for all types of Guests either In House or Checked out for the selected time period.

![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-428de859f9b7cc263dc86b301ab51cc66ce27a8f%2F0%20\(101\).png?alt=media)

And it has on option to see the person (Staff) who entered or created the Requests/Complaints in the system on behalf of the guests.

![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-1da4c2427e080aa48c1df952a2f4b78bc539adff%2F1%20\(158\).png?alt=media)

And Also sorting based on the Current Status.

![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-9f55b4065c00b2a569e441566112b22ee20afa7d%2F2%20\(51\).png?alt=media)

![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-ea5aed74892c7fd51f1f0de9c4e64bb85c2e0ba2%2FScreenshot%202023-08-14%20100351.png?alt=media)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.rbsgo.com/front-office-module/fo-analysis/fo-analysis-guest-complaints-suggestions.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.