> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/front-office-module/fo-cashier/fo-cashier-bill-settle-cancel.md).

# Bill Settlement/Cancel

Steps to settle/cancel the bill

### **Bill Settlement/ Bill Cancellation**

This option is used to settle/cancel the checkout bills. Once the check-out bill is created and printed, the user can settle the bill after verifying the bill using this option.

#### **Steps to Bill Settlement**

1.Go to **Front Office>>Cashier >> Bill Settlement / Bill Cancellation**.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-7c0c8291b99de93a4ec369f2906b353077dda5b2%2Fimage%20(1001).png?alt=media" alt=""><figcaption></figcaption></figure>

2. Click on the Bill No. field to search the bill number from the list of in-house guests whose bills are pending. Select the record by double-clicking on it.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-e52815b950795a400b149e0224b4b5ba396f25d2%2Fimage%20(1003).png?alt=media" alt=""><figcaption></figcaption></figure>

3. Click on the settle option to settle the full amount.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-558fab14fc4b1b175c6758f4c4f62cf7288e7a16%2Fimage%20(1004).png?alt=media" alt=""><figcaption></figcaption></figure>

4. Click on the pencil to select a settlement mode. The mode of settlement could be Cash, Credit card, company, or foreign exchange. Choose the appropriate settlement mode (such as cash, credit card, or city ledger) and click Save button to complete the checkout.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-e60072fecb97010d6ad4c1c8b1e7f345f180afd2%2Fimage%20(991).png?alt=media" alt=""><figcaption></figcaption></figure>

5. The user can settle a checkout bill through more than one settlement mode. For example, if a guest wants to pay part of the amount by cash and part of the amount by credit card, then the user can select cash mode and specify the amount, and then the next settlement mode can be added. To add a new settlement mode, select a settlement method from the settlement mode window, enter the amount, and click ok. Next, click on the plus button above the pencil to select a new settlement method. Enter the amount and then click ok

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-e64b7b62ab1b64b65633d9606926c261ac078ef6%2Fimage%20(1006).png?alt=media" alt=""><figcaption></figcaption></figure>

6. Add the different settlement methods and corresponding amounts, and click the settle button in the top menu bar to settle the bill.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-51ab49ac83b4bede03a9297a03d1bb5492afb46b%2Fimage%20(1007).png?alt=media" alt=""><figcaption></figcaption></figure>

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-764917aa608a46c62dbb460e87c5bb66a58a9a6e%2Fimage%20(1008).png?alt=media" alt=""><figcaption></figcaption></figure>

**Note:** Select settlement mode as temp folio if the hotel provides a short-term credit to the guest.

### **Bill Cancellation**

This option is used to cancel the user's checkout bill. The Bill cancellation can be restricted on a user-wise basis.

#### **Steps to Bill Cancellation**

1. Go to **Front Office>>Cashier > Bill Settlement / Bill Cancellation**.
2. Click the magnifier icon in the Bill no. field to select the pending bill to cancel.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-7d1d24fd47f5fc516aebb3c5081df8487ac36792%2Fimage%20(1011).png?alt=media" alt=""><figcaption></figcaption></figure>

3. Double-click the desired record to select it from the list.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-39a8f73fcf2fa876716765834a207a45f81c947b%2Fimage%20(1009).png?alt=media" alt=""><figcaption></figcaption></figure>

4. Click on the cancel button. Once you click on the cancel button, the system pops up the cancel reason window.
5. Enter a valid reason and click OK.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-4ccb3ee0e4a5a60980d6411f02f984853666054d%2Fimage%20(1012).png?alt=media" alt=""><figcaption></figcaption></figure>

6. The bill is successfully canceled.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-16ae1946889e7f17169fd8760c3c9f307069bff7%2Fimage%20(1013).png?alt=media" alt=""><figcaption></figcaption></figure>

### **Part Settle**

Use this option to settle the guest’s bill without performing a checkout. It allows the user to clear all charges posted up to the current date while the guest remains checked in with a zero balance. For example, if a guest has a booking for 10 days and wishes to make a **partial payment on the 5th day** for the expenses incurred up to that point, this can be processed using the **Part Settlement** option.

Processing a partial settlement will **not check out the guest from the system**. The guest status will continue to remain as **Occupied**, and the stay will proceed as per the original booking duration.

#### **Steps to do Part Settlement**

1. Go to **Front Office>>Cashier >> Bill Settlement / Bill Cancellation**
2. Select the Bill No. to be settled and click the *Part Settle* button to proceed.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-b02bd5f9f04ba7979a18fae210e9ae7c2e0645dd%2Fimage%20(1017).png?alt=media" alt=""><figcaption></figcaption></figure>

3. After clicking *Part Settle*, the system will display the following confirmation message.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-a4e8328fe5ea64cdc846be787447f608584d94a7%2Fimage%20(1016).png?alt=media" alt=""><figcaption></figcaption></figure>

4. Click Yes to continue the process and a confirmation message pops up saying:

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-a3b5fb2a53aff03c541041dd925d7d3ae4b1a079%2Fimage%20(1014).png?alt=media" alt=""><figcaption></figcaption></figure>


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