> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/front-office-module/fo-frontdesk/fo-frontdesk-guest-message.md).
# Requests/Messages
Steps to raise a request/complaints/messages
**Guest Messages/Complaints/Requests –** allow hotel staff to record, track, and respond to guest communications efficiently to ensure prompt service and satisfaction.
**Complaints: -** This option is used to log any complaints given by guests.
**Note:** Guest complaints will get updated in the corresponding guest profile automatically.
**Requests: -** This option is used to log any requests given by the guests.
**Message: -** This option is used to log any messages given to the guests.
Steps to raise a request/complaints/messages
1. Go to **Front Desk Main Menu**.
2. Click on **Front Desk> Requests/Messages to open the page.**
3\. Next, select the type of message you want to post. For example, in this case, we chose **Complaint**.
5\. Select the guest type as shown below.
6. Select the room number for which you want to raise a complaint. Enter the complaint details clearly, choose the relevant department, and then click **Save**.
7. Once saved, a confirmation pop-up message appears to confirm that the complaint has been created.
### Marking a complaint/request/message as resolved
If any complaints have been resolved, they can be closed. Click on the **Open** button, then select the pending complaint by clicking the button marked as 'P' .
Select the complaint that has been resolved. Open the record by double-clicking on it.
Click the **Close** button, then select either **Action Taken** or **Action Not Required** based on the follow-up. Finally, click **Save button**.
You can repeat the same process for the **requests and messages**.
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