> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/front-office-module/fo-frontdesk/guest-information-amendment.md).

# In-House Guest Amend

Steps to amend in house guest information

Guest Information Amendment – allows authorized users to update or correct guest details such as name, contact information, ID proof, or preferences in the hospitality software.

To edit a chosen guest detail:

1. Go to the **Front Desk Main Menu.**
2. Click on **In-House Guest Amend**
3. Guest Information amendment can be used to amend the following details, like **Tariff, Company Name, Travel Agent Name, Guest Personal Information, and Guest Statistics**
4. To edit the Rate, click on the [**Rate Edit**](/front-office-module/fo-reserv/reservation-creation/reservation-creation.md#rate-edit) option as shown below

![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-87719a75d6a27c8020b9f900c7e45c92e92b7a43%2Fimage%20\(214\).png?alt=media)

5. Once the user has clicked on the Rate Edit, the following details can be amended, such as **Rate Type, Tariff, Discount%, Discount Amount, Discount Reason, Company, Adult & Child Information**

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-42c4358773b29fbe88abff79234345173ed7d2a1%2Fimage%20(215).png?alt=media" alt=""><figcaption></figcaption></figure>

6\. To amend the guest details, double-click on the guest row from the guest list. This will take the user to the specific guest file. To fill in or amend the guest details, click on the pencil icon next to the guest name.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-1242bd9701ecbd694e1a68b0f3c28d746d2a6f7f%2Fimage%20(212).png?alt=media" alt=""><figcaption></figcaption></figure>

7\. The user can then fill in or amend the Guest Personal Details, Likes & Dislikes, Passport & Other Document Details from the guest profile, as shown below

![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-a1146f150b92da69b18e75f19e87eaf1356cfb4e%2FScreenshot%202023-07-12%20103538.png?alt=media)

9. The User can amend the Statistics like Business source, Guest Type, Group, Plan, Billing Instructions, Payments, Discounts etc.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-e29ca1898fde55d40265592d3dc775359bfbbb65%2Fimage%20(218).png?alt=media" alt=""><figcaption></figcaption></figure>

10\. All the above amendments will be saved ![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-d1d829110e9a6b9c9ea8179f85c53508892c2591%2Fimage%20\(213\).png?alt=media)in the log and reflected in the relevant audit reports.


---

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