> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/housekeeping/housekeeping-module/hk-transactions/faq-on-transaction/how-to-log-guest-complaints.md).

# How to log guest complaints?

To log guest complaints, requests, or messages, you must use the Housekeeping module and navigate through the following steps:

1. **Access the Menu:** Go to the House Keeping main menu.
2. **Open the Transaction:** Click on Transaction and then select Guest Complaints/Request/Messages.
3. **Specify the Type:** Choose the relevant type (Complaint, Request, or Message) from the options provided.
4. **Select Guest Information:**
   * Select the Guest Type.
   * Click on the Reserve No search option to find and choose the specific Guest Name associated with the complaint.
5. **Save the Record:** Once you have entered the necessary details for the complaint, request, or message, click the save button to finalize the entry


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