> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/housekeeping/housekeeping-module/hk-transactions/hk-transactions-lost-and-found.md).
# Lost & Found
Steps to create a lost & found
The **Lost & Found** transaction is used to record details of items found within the property. This helps maintain proper tracking, follow-up, and reporting of lost items.
* All entered details can later be used to generate reports and communicate with guests regarding their belongings.
## Steps to Create a Lost & Found Entry
Step 1: Go to the **Housekeeping** **Main Menu**.
1. Under **Transactions**, click on **Lost & Found**.
Step 2: Choose the **Location Type** from the available list.
**Important Note**
* If the selected location type is **Room**, the system allows you to search and select the guest name from the **Checked-Out Room List**.
#### Field Description
Fill in the following details carefully:
1. Enter the guest’s name.
* If the location type is **Room**, you can search and select the guest from the checked-out guest list.
2. Enter the exact location where the item was found.
3. By default, the system displays the current system date.
* You can modify the date if required.
4. Enter the time in **HH:MM** format.
* The current system time appears automatically and can be changed if necessary.
5. Enter detailed information about the found item.
* Maximum allowed: **200 characters**(Example: Black leather wallet, Silver wristwatch, Mobile charger).
6. Enter the name of the person who reported or found the item.
7. Enter the name of the person who stored or secured the item.
8. Enter the guest’s address.
**Important Note**
* For checked-out guests, the address is automatically fetched from the guest profile.
9. A **Lost & Found Letter** can be printed if this option is enabled in the Master Settings.
* The print format can be customized according to the client’s requirements.
Step 3: After entering all required details, click the **Save** button.
* Once saved successfully, the system updates the Lost & Found entry and displays a confirmation message.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.rbsgo.com/housekeeping/housekeeping-module/hk-transactions/hk-transactions-lost-and-found.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
