> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/housekeeping/housekeeping-module/hk-transactions/hk-transactions-missing-and-damage.md).
# Missing & Damage
Steps to create missing & damage
The **Missing & Damage** transaction is used to record details of missing or damaged items in guest rooms or public areas. These items may include special amenities, linen items, or any property belonging to the hotel.
## Steps to Create a Missing & Damage Entry
Step 1: Go to the **Housekeeping Main Menu**.
1. Under **Transactions,** click on **Missing & Damage**.
#### Field Description
Enter the following details carefully:
1. By default, the system displays the current system date.
* The date can be changed to a previous or future date if required.
2. Select the missing or damaged item from the available list.
* The item search displays items based on the configured master settings.
3. Enter the quantity of the missing or damaged item.
4. Enter the name of the person who reported the issue.
5. By default, the system displays the current system date and time.
* This can be modified if necessary.
6. Enter the name of the person who has been informed about the missing or damaged item(Example: Housekeeping Supervisor, Front Office Manager, Maintenance Team).
7. Select whether the transaction is for **Missing Item** or **Damaged Item.**
8. Select the location type where the issue occurred.
* Based on the selected location type, the location list will be filtered automatically(Example: Room, Lobby, Restaurant, Public Area).
9. Enter detailed information about the missing or damaged item.
* Maximum allowed: **250 characters**(Example: White bath towel missing from Room 205. Electric kettle damaged and not functioning).
10. Select the action taken for the transaction.Available Options:
* Charged to Staff
* Charged to Guest
* Charged to Company
11. Enter the amount charged for the item.
**Important Note**
* This amount is not validated by the system.
* It is entered mainly for housekeeping reference and communication with the front office department.
12\. Enter the replacement date for the missing or damaged item.
13.While saving the transaction, the system automatically generates a **DOC No** for reference and tracking.
Step 2: After entering all required details, click the **Save** button.
* Once saved successfully, the Missing & Damage transaction will be recorded in the system.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.rbsgo.com/housekeeping/housekeeping-module/hk-transactions/hk-transactions-missing-and-damage.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
.png?alt=media)
