> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/housekeeping/housekeeping-module/hk-transactions/requests-messages.md).
# Requests/Messages
The **Guest Complaints / Requests / Messages** option is used to record and manage guest communications within the hotel management system.
* This feature helps staff track Guest complaints, Service requests and Guest messages.
* It ensures that all guest-related issues and requests are properly documented and followed up by the concerned department.
## Steps to Create Guest Complaints / Requests / Messages
Step 1: Go to the **Housekeeping Main Menu**.
1. Click on **Transaction**.
2. Select **Guest Complaints / Requests / Messages**.
Step 2: Choose the required type from the available options.
* Select the option based on the guest communication requirement.
Step 3: Choose the appropriate guest type.
* The available guest list will be displayed based on the selected guest type.
Step 4: Click on the **Reserve No Search** option.
1. Search for the guest reservation.
2. Select the required **Guest Name** from the list.
Step 5: Enter the Complaint / Request / Message details.
Step 6: After entering all required details, click on the **Save** button.
* Once saved successfully, the Complaint / Request / Message will be recorded in the system for further action and follow-up.
---
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