> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/point-of-sale/point-of-sale-module/pos-transactions/pos-transactions-kot-cancellation.md).
# KOT Cancellation
Steps to perform a kot cancellation
The **KOT Cancellation** option is used to cancel a Kitchen Order Ticket (KOT) that has already been generated. The system allows cancellation for both Chargeable KOT and Non-Chargeable (No Charge) KOT.
* A valid reason must be entered before the cancellation is completed.
## Steps to Perform a KOT Cancellation
Step 1: Go to the main screen where the **table numbers** are displayed.
1. At the top of the screen, click on the **OPTIONS** button.
2. After clicking **OPTIONS**, a menu will appear.
3. Under the **KOT** column, select **KOT CANCELLATION**.
**Cancelling a Chargeable KOT**
Step 3: Once the **KOT Cancellation** screen opens, all **pending chargeable KOTs** will be displayed.
1. Select the KOT that needs to be cancelled.
Step 4: After selecting the KOT, go to the **REASON BOX** located at the bottom of the screen.
1. Enter a valid reason for the cancellation.
Step 5: Before cancelling, verify the selected KOT details in the preview section.
1. Ensure that the correct KOT has been selected.
Step 6: After verifying the details and entering the reason, click on **CANCEL KOT**.
1. The selected KOT will be cancelled successfully.
**Cancelling a Non-Chargeable (No Charge) KOT**
Step 1: Click **OPTIONS** from the main screen.
1. Select **KOT CANCELLATION** under the KOT section.
Step 2: Click on the **NO CHARGE KOT** button available in the KOT Cancellation window.
1. All pending non-chargeable KOTs will be displayed.
Step 3: Choose the non-chargeable KOT that needs to be cancelled.
Step 4: In the **REASON BOX**, enter the reason for cancellation.
Step 5: Check the preview to confirm the correct KOT has been selected.
1. Click **CANCEL KOT** to complete the cancellation process.
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