> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/point-of-sale/point-of-sale-module/pos-transactions/pos-transactions-nc-kot.md).

# NC KOT (Non-Chargeable Kitchen Order Ticket)

**NC KOT** stands for **Non-Chargeable Kitchen Order Ticket**. It is used to record and track complimentary orders provided to guests without charging them.NC KOTs are commonly used for Complimentary food or beverages, Staff meals, VIP guest orders, Promotional items and Management-approved free items.

* Although the items are not charged to the guest, the NC KOT helps maintain proper kitchen records and inventory tracking.

## Steps to Create an NC KOT

Step 1: Go to the **Transactions** menu.

1. Click on **KOT**.

* This will open the KOT login screen.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-a7a108515aebb8bdef858250acf96b4d9ad6e14f%2Fimage%20(1347).png?alt=media" alt=""><figcaption></figcaption></figure>

Step 2: On the login screen:

1. Select the preferred **Outlet**.
2. Select the **Server** or waiter.
3. Click **Login** to continue.

* The table selection screen will be displayed.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-ad08e45da1f868b5c5b52b75018009e452d9e84e%2Fimage%20(1348).png?alt=media" alt=""><figcaption></figcaption></figure>

Step 3: Select the required **Table Number**.

1. Enter the number of **covers** (number of guests).
2. Enable the **NC KOT** option.

* Enabling this option marks the order as non-chargeable.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-b53bead8cfd147214e0c432af0714dc757602d2e%2FScreenshot%20From%202026-05-22%2012-40-54.png?alt=media" alt=""><figcaption></figcaption></figure>

Step 4: Click on the **Category Search** icon.![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-9e57ff7bd3e16275b2b3a4cb8b10738425a649b3%2FScreenshot%20From%202026-05-22%2012-46-02.png?alt=media)

1. Choose the required category.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-10018fc4c546c3dbd1967769395a55cdab2d020e%2FScreenshot%20From%202026-05-22%2012-44-28.png?alt=media" alt=""><figcaption></figcaption></figure>

Step 5: Click on the **TO Search** icon.![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-171ed5a2067cb3884c5be9d858e591bbaddd3bc6%2Fimage%20\(1349\).png?alt=media)

1. Select the person or department to whom the complimentary order will be charged.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-4ef5087f0bb7a1301bbf184cc35caeb748692fd0%2FScreenshot%20From%202026-05-22%2012-49-13.png?alt=media" alt=""><figcaption></figcaption></figure>

Step 6: Click the **Next** button to continue.

1. Select the food and beverage items ordered by the guest.

* The item selection process is similar to the regular KOT process.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-d966e1d1f83e0cf02cc6cd6eb093334323d5de07%2Fimage%20(1350).png?alt=media" alt=""><figcaption></figcaption></figure>

Step 7: After selecting all items, click on **Save KOT**.![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-37b2ff7d2c0cc360436a65b227d412d13703299c%2Fimage%20\(1351\).png?alt=media)

1. The NC KOT will be saved successfully and sent to the kitchen for preparation.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-dbfcde86c3dd0b7b0a3421d9ad58b580375b7552%2Fimage%20(1352).png?alt=media" alt=""><figcaption></figcaption></figure>

Step 8: Return to the table selection screen.

1. Click on the table where the NC KOT was created.

* This will open the saved NC KOT details.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-21c1dc5f09321e1ad1a6da3b28c2ebc8566eb4bc%2Fimage%20(1353).png?alt=media" alt=""><figcaption></figcaption></figure>

Step 9: On the menu selection screen, click on the **Check** option.![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-43202a562e3f093782a76c44a47540b53184ff74%2FScreenshot%20From%202026-05-22%2013-02-08.png?alt=media)

* This opens the billing preview screen.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-2b4657720df3a35e523091c106c79b09885541ee%2FScreenshot%20From%202026-05-22%2013-03-40.png?alt=media" alt=""><figcaption></figcaption></figure>

Step 10: Click on the **Print** button.![](https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-41de1373011fc3e502ec9c356fc39365102cefd2%2FScreenshot%20From%202026-05-22%2013-05-51.png?alt=media)

Step 11: A confirmation popup window will appear.

1. Click **Yes** to confirm the bill creation.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-51f85d61f5753fa280a5f669c1342c454983a351%2FScreenshot%20From%202026-05-22%2014-05-43.png?alt=media" alt=""><figcaption></figcaption></figure>

Step 12: After confirmation:

* A bill creation success message will appear on the screen.
* The NC KOT process is now completed successfully.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-6b5edda4a6fdb581e958b17e3fac06910b359b2f%2FScreenshot%20From%202026-05-22%2014-09-41.png?alt=media" alt=""><figcaption></figcaption></figure>


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