> For the complete documentation index, see [llms.txt](https://help.rbsgo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rbsgo.com/point-of-sale/point-of-sale-module/pos-transactions/table-reservation/creating-a-booking-for-a-repeat-guest.md).

# Creating a Booking for a Repeat Guest

If the guest is a returning guest, click the search icon in the Mobile field to search for and re-enter the guest’s details.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-69c3e38191d45f0b889f8f0b68cfcc01a8ba9e4e%2Fimage%20(899).png?alt=media" alt=""><figcaption></figcaption></figure>

* You are prompted to select the guest from a list as given below.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-18a70d3579f5931719295e1d5059252019cd5eed%2Fimage%20(900).png?alt=media" alt=""><figcaption></figcaption></figure>

* Upon choosing a guest, the Wincloud automatically populates the guest's details.
* The outlet name, session, time, and date are automatically populated. However, you can make amendments to the session, time/ duration, and date from the booking screen.
* The pax is shown as one by default, and the user needs to make the necessary changes.
* Status can be given as Confirmed or waiting list.
* Click on the **View Table button** to view the available tables.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-763aee751c899a68ff13c5384a19a2b306a915f4%2Fimage%20(901).png?alt=media" alt=""><figcaption></figcaption></figure>

* Select the number of tables according to the number of guests. Each table shows the default seating capacity. The pax will be displayed in the booking screen once tables are selected.

<figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-69bf9de58981e0210e26242aa3642c6c13036562%2Fimage%20(902).png?alt=media" alt=""><figcaption></figcaption></figure>

*In this example, the number of guests is 5, and the user has selected two tables, each with a default capacity of 4 guests. This is because, by default, each table is set to accommodate four people. user, with each table’s pax as 4.*

* Complete the booking by filling in guest details like mobile number, Guest name, and title.
* Select the guest status from the dropdown menu. The options are populated from the front office data.
* If there are any notes, post them under the instruction field.
* Save the booking. A booking confirmation message pops up to indicate a successful booking with table numbers, pax, and date.

<div align="left"><figure><img src="https://4060887901-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2ktZUs9CJyincVDXEmrM%2Fuploads%2Fgit-blob-98b58fe10bff3836d38572860e8de376b48fea61%2Fimage%20(903).png?alt=media" alt=""><figcaption></figcaption></figure></div>

* An SMS/WhatsApp message is sent to the guest confirming their booking.
*  Booking confirmations can be integrated with both **SMS and WhatsApp**, according to the client’s preference.
* *The default confirmation setting is set to WhatsApp.*

Once the reservation is booked, the left panel of the table reservation screen displays the status of the booking in real time as:

<p align="center"><em>‘Reserved for Mr. Praveen Kumar, at 1 PM, Pax 05, two tables.’</em></p>


---

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